2023
Bharath Hospital
bharathhospital.co.in
Background
Bharath Hospital, a multi-specialty healthcare facility in Kottayam, Kerala, aimed to enhance its organizational behavior (OB) practices and human resource (HR) operations to improve employee engagement, patient care, and overall operational efficiency. With a structure involving over 25 clinical and supportive departments, the hospital needed effective OB and HR strategies to manage a large, diverse workforce and to uphold a high standard of patient care. I was brought on board to assess and support these functions, drawing insights into the dynamics of OB in healthcare settings.
Core problem
The hospital faced challenges related to workforce management, departmental coordination, and advanced technology integration. Existing practices sometimes limited effective communication across departments, impacting employee engagement and patient satisfaction. These issues highlighted the need for an updated approach to HR and OB that could support collaboration, employee satisfaction, and better service delivery.
The Approach for Bharath Hospital
Our approach involved studying the hospital's OB and HR practices to identify key pain points and areas for improvement. The goal was to strengthen departmental collaboration, create a supportive organizational culture, and streamline operations through advanced HR practices.
Steps Taken
Organizational Structure Analysis: Conducted a comprehensive review of the hospital’s structure and department functions, identifying gaps in inter-departmental coordination.
Workforce Management: Assisted in refining HR practices, including recruitment, training, and performance management.
Introduced frameworks to improve employee engagement and retention.
Technology and Process Integration: Recommended the use of automated HR systems and a mobile-friendly electronic health record (EHR) system for seamless patient information management and departmental efficiency.
Training and Development: Provided suggestions for continuous training programs to empower employees in patient care and technical skills.
Bullet Points: Key Improvements
Enhanced inter-departmental communication and workflow.
Implemented suggestions for mobile-friendly EHR.
Developed frameworks for continuous staff training.
Proposed automating manual HR processes.
Results and Impact
Through these improvements, Bharath Hospital achieved better departmental collaboration and a more engaging work environment for employees. Enhanced HR practices led to more streamlined workflows and higher employee satisfaction, ultimately benefiting patient care. The hospital’s increased focus on advanced HR and OB practices strengthened its reputation as a leading healthcare provider in Kottayam.